Shipping & Store Policy
Order processing is between 3-7 business days at most. Holidays, new product launches and promotions can take a little longer from 7-14 business days. Please be patient during these times as we get more orders than usual. You will be sent a tracking number once your order has been shipped. Please check your tracking number before contacting us regarding the status of your package. We try our best to get your orders to you in a timely manner and want you to have your VB stickers.
We do ship all over the world. You will receive an estimated shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and enter your shipping information. The rate will be calculated before you confirm your order. At times, the cost of shipping could be more or less that what it is estimated at checkout. If it is more we will contact you directly, if it's less you will get a refund email.
Preorders usually takes 3-5 weeks to ship with sometimes unexpected delays from manufacturers. Preorders for products and kits cannot be refunded or returned. If you have any questions or concerns regarding a product or a shipment. Please contact us before ordering.
Preordered VB Kits will receive shipping notifications with tracking noted in the listing. Check the monthly kit listing before contacting. Once you have confirmed your kit order there can be no changes made. Kits will ship on its own (this is stated in the order confirmation before you added the item to your cart)- no combined shipping for the kits unless you've made prior arrangements before ordering.
VB Kits are non-returnable and non-exchangeable. It is a final sale once you hit submit.
VILLABEAUTIFFUL is not responsible for packages that are lost/stolen or tampered with once it leaves VB headquarters. If your package is lost/stolen or tampered with please make a claim with your post office. We are also not responsible for wrong address- please double check your shipping address before checking out.
If you would like to purchase Insurance for your package please contact us for the extra cost.
For any other question please get in touch with us here.