Shipping |Store Policy | Returns
Shipping & Store Policy
Order processing is between 3-7 business days at most. Holidays, new product launches, pen releases (restock / new releases) promotions (sales/discount codes/Tiffy Specials) and kit week can take a little longer from 7-14 business days. Please be patient during these times as we get more orders than usual. You will be sent a tracking number once your order has been shipped. Please check your tracking number before contacting us regarding the status of your package. We try our best to get your orders to you in a timely manner and want you to have your VB products.
We do ship all over the world. You will receive an estimated shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and enter your shipping information. The rate will be calculated before you confirm your order. At times, the cost of shipping could be more or less that what it is estimated at checkout. If it is more we will contact you directly, if it's less you will get a refund email. We are not responsible for taxes or custom fees that you acquire within your country. Please do not contact us on how to fill out the customs form. It is against the law to provide information that is not accurate on the form.
Preorders for kits cannot be refunded or returned. Once orders are placed they cannot be changed (including shipping addresses) or canceled under any circumstances. Please check your shipping address before completely checking out to make sure it's current. VillabeauTIFFul is not responsible for preorders that get delivered to wrong or older addresses.
Preordered VB Kits will receive shipping notifications with tracking noted in the listing. Check the monthly kit listing before contacting. Once you have confirmed your kit order there can be no changes made. Kits will ship on its own (this is stated in the order confirmation before you added the item to your cart)- no combined shipping for the kits unless you've made prior arrangements before ordering. If you did combine the shipping and I did not cancel please expect your kit to be mailed out last from the group. The reasoning for this is combined orders need to be imported manually in the system which slows down the shipping process.
During Tiffy Thursdays, VB Happy Hour, new VB Pen Releases/Restocks, and and sort of promotion period we cannot change add to or cancel orders once they are placed. We will also not combine orders if you place multiple orders on the same day. During these times we get more orders than usual and want to make sure we start fulfilling orders right away. Please have all promo/PR/discount, VB Points codes ready and entered at the time of checkout. We will not accept codes after your order has been placed.
Please limit the quantities you purchase to 4 pens of the same color/type/design unless it is stated in the individual listing. Your order will be canceled if it exceeds the maximum amount for one pen. For instance you can only purchase 4 Midnight Rose VBPens. If you need a larger amount contact VB Customer Service.
If you believe your product is defected or damaged once you received it please contact customer service right away within 30 days of receiving your product. Pictures and detailed explanation would be extremely helpful.
VB Kits, supplies, and other merchandise are non-returnable and non-exchangeable. It is a final sale once you hit submit. If a sticker sheet is not cut properly, a product is defective or other circumstances that were manufacturer error we will replace (of equal or lesser value) within 30 days of receiving the product. Please contact us to start the exchange process. For U.S. orders postage will be paid for to return the defective or wrong product.
LOST, STOLEN OR NOT DELIVERED PACKAGES
VILLABEAUTIFFUL is not responsible for packages that are lost/stolen or tampered with once it leaves VB headquarters. If your package is lost/stolen, tampered with or marked delivered and you have not received it please make a claim with your post office. We are also not responsible for wrong address- please double check your shipping address before checking out.
For any other question please get in touch with us here.