RIGHT TO CANCEL
VillabeauTIFFul has the right to cancel any orders that break any part of the VB Store Policy and/or revoke shopping privileges on www.shopvillabeautifful.com without question or explanation. This pertains to any individuals that continually abuse the rewards program, buy to sell products in Facebook Buy, Sale, Trade Group(s) and/or online selling sites such as Ebay, Etsy, Mercari, etc., and/or create multiple accounts or use different names / people to bypass quantity limits. If we feel you have broken any of these policies, your orders will be canceled without contacting beforehand.
DEFECTIVE / DAMAGED PRODUCT
If you believe there is a problem with your order or a product is defective or damaged (does not include being damaged in transit) once you receive it, please contact VB Customer Service via the contact form right away. For VBPen and product issues (in stock products and kit extras), VB Customer Service must be contacted within 30 DAYS of ORDER DELIVERY. For VBKit issues, VB Customer Service must be contacted within 14 DAYS of ORDER DELIVERY. Pictures and a detailed explanation are extremely helpful. The product must be unused, unaltered, with the original packaging, and approved by VB Customer Service in order to proceed with a return/resend/refund/store credit. Returns/exchanges are not offered for items that have been damaged by customers. Replacements are subject to availability.
RETURNS / EXCHANGES
All sales are final. Products are non-returnable and non-exchangeable.
If a sticker sheet is not cut properly, a product is defective, or other circumstances that were manufacturer error we will replace (of equal or lesser value) within 30 days of receiving the product. Replacements are subject to availability. Product must be in original packaging, unused, and unaltered to qualify for a replacement. Returns/exchanges are not offered for items that have been damaged by customers. For U.S. orders postage will be paid to return the defective or incorrect product. Please contact us via the contact form to start the return/exchange process.
VillabeauTIFFul reserves the right to refuse a refund/return, although we will try our best to make it right. Refunds issued are pending receipt of the item in its original unopened condition and nature of the issue.
For VBPen issues (actual pen itself and ink refills), VB Customer Service must be contacted within 30 DAYS of ORDER DELIVERY. For VBKit issues, VB Customer Service must be contacted within 14 DAYS of ORDER DELIVERY.
We are unable to offer replacements or exchanges for any VB products that were not purchased directly from Shop VillabeauTIFFul, to include products that have been traded or bought from Buy Sell Trade groups and/or third party sites.
USPS / SHIPPING / TRACKING
WHEN WILL MY ORDER SHIP?
Thank you so much for shopping with VillabeauTIFFul! Our shipping timeframe has been updated to reflect the time needed for the VB Team to process orders. Regular shipping windows will be 4-10 business days. Release days of any kind will have shipping windows of 7-14 business days. Please note: this excludes all weekends & holidays. Thank you for your understanding! The VB Team always does our very best to fulfill each and every order in a timely manner.
If there was a release, special shopping promotion, sale, etc, the shipping queue does become longer and may increase shipping times for orders placed in the following days as the team works to fulfill the increased amount of orders that come through. You can view VB release dates (both past & upcoming) on the VB Calendar HERE.
Regular order processing is between 3-7 business days. Shipping windows for releases, holidays, new product launches, promotions (such as sales or Tiffy Specials/Tiffy Tuesday), and Kit Week are extended to 7-14 business days (no weekends). We appreciate your patience during these times as we get more orders than usual. VBKits begin shipping around the 25th at the end of each month. Check the product listings for any changes that may arise due to holidays, vacations, global or manufacturer shipping delays, or other events.
Please check the shipping windows stated above and in the product listings prior to emailing VB Customer Service regarding shipping times. You will be emailed a tracking number once your order has been shipped. Please allow 24-72 hours for your tracking number to update.
The VB Studio doesn't have postal pick ups Friday through Sunday so any orders processed after Thursday's postal pick up begin shipping the following Monday in the order they are received.
WHERE IS MY ORDER?
USPS (United States Postal Service) is the only postal service we use to ship packages. Please be mindful that once your order is picked up and not in our possession we are unable to provide any additional info other than what is stated on the USPS tracking website. This can include unforeseen delays and interruptions within the postal service that villabeauTIFFul is not responsible for. Please contact USPS directly for information on your tracking status or any issues/inquiries regarding postal service and package delivery.
Current tracking issues? Please read this VB Blog for more info: Shipping & Tracking Delay Info
VillabeauTIFFul is not responsible for orders that get delivered to incorrect addresses. If a package is returned to the VB Studio due to an insufficient / incorrect address or the package is stated by USPS as undeliverable and is returned to sender, the buyer is responsible for covering the shipping costs to have the order resent. It is the buyer's responsibility to verify shipping information is correct prior to completing purchases.
Updating account info: Go to your VB account, then click View Addresses. Remove any incorrect or outdated addresses. Make sure all the information in your VB account and any auto-fill settings on your device and/or online payment methods are up-to-date so the correct information is used for your orders. If you have recently moved, ensure mail forwarding is set up through USPS. Please keep in mind changing your address in your account DOES NOT automatically change your address for any open orders (including VBKit reservations).
For regular orders: Address changes for regular orders are not guaranteed. Once an order is in the fulfillment stage or has been marked as shipped, we cannot make changes to the shipping information. It is the buyer's responsibility to verify shipping information is correct prior to completing purchases.
For VBKit reservations: As stated in the VBKit listings which require customer initials, changes to addresses cannot be made after the purchase has been completed.
At times, the given USPS estimated rate given at checkout might be incorrect at the time of shipping. This rate is calculated directly from USPS based on weight of the order and distance from Seattle to your location. If there is a miscalculation a member of the team will be in contact with you if this is the case and will discuss some options so you will be able to receive your order.
If you believe your package is lost or there is no movement on the USPS tracking website, please wait 3-4 weeks from the date the package was shipped before contacting VB Customer Service.
STOLEN / DAMAGED / UNDELIVERED PACKAGES
VillabeauTIFFul is not responsible for packages that are stolen from your property, damaged, tampered with, or marked as delivered once they have been accepted by USPS. It is the buyer's responsibility to contact USPS to resolve these issues and file a claim with the postal service. At times, a package may be marked as delivered but was misdelivered. Please wait 1-2 business days to see if your package does show up. If not, you will need to contact USPS directly.
For Priority packages with insurance, you can file a claim HERE.
For First Class packages, you can file a Missing Mail Search HERE.
You can find the USPS contact information HERE for all other inquiries & issues.
We do ship all over the world, except for the EU and China. You will receive a shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and enter your shipping information. The rate will be calculated before you confirm your order. International shipping is expensive for us and we do try to our best to keep them at a low cost for you. We are not responsible for taxes or custom fees that you acquire within your country. Please do not contact us in regards to changing the information on the customs form. It is against the law to provide information that is not accurate on the parcel.
Resend shipping fees for package returns due to not claiming packages from customs, regardless of any situation, is solely the responsibility of the customer.
Due to changes in the VAT treatment of overseas goods, we are no longer offering shipping to the UK/EU. The UK/EU has been removed from our list of shipping destinations.
There is no combined shipping of separate orders with past, day of, or future orders. This helps make sure our team at the VB Studio can process orders as quickly as possible. Manually combining multiple orders, especially on heavy order days, such as New Releases, Tiffy Tuesdays, Kit Extras Releases, etc takes a considerable amount of time away from our team working to pack & fulfill orders.
SHIPPING & HANDLING
Shipping & Handling Charges Apply. S+H fees are the amount that's charged, aside from the order subtotal, to cover shipping & handling costs, which include fulfilling the order, packaging, shipping, etc.
For regular orders (no VBKit reservations / new release orders), please fill out the customer service contact form ASAP to request a cancellation. Cancellation requests are not guaranteed and orders cannot be cancelled if they are already in the queue to be fulfilled & processed for shipment.
For VBKit reservations/preorders, once a reservation/preorder has been placed it cannot be changed or canceled, so please be sure that all your shipment information is correct & you are certain about your purchase prior to completing your order.
During release periods, Tiffy Specials, and/or any other sort of promotion period / shopping event, orders cannot be cancelled once they are placed. Once you submit your order it is finalized.
ADDING INITIALS TO PROMPTS
Some listings, such as VBKit reservations and imperfect/defect products, have sections that need your attention & require initials. The listings may take a second to fully load once you bring up the page. Please review the information in full & add your initials where instructed showing that you agree with the listing terms. Initials must match the name in the order - if not your full order will be canceled. If the required initials are not placed with your order, your order will be canceled.
Please note that while we always attempt to accurately capture the products in listing photos, actual colors may vary from what you see on your screen. Various products with the same color names may not match exactly due to different materials being used for each particular product and the manufacturing process.
VB SAMPLERS & MAILER CARDS
VB sticker samplers & mailer cards are promotional items. These are added to orders only while supplies last. We will not be taking requests for specific samplers or cards. As variations are selected randomly & based on inventory, you may receive duplicates if you place multiple orders.
CART HOLDS / CHECK OUT
The e-commerce software will not hold your items in your cart while you are shopping. Items in your cart are not guaranteed until you have completed your purchase & received an order confirmation. I.E.: for limited quantity releases, as soon as you select what you want - check out immediately as some items may sell out before your purchase is completed.
ORDER / SHIPPING HOLDS
We cannot hold orders to be shipped at a later date. If you need to request special accommodations, you must let us know by filling out the VB contact form PRIOR to placing your order.
SALES / PROMOTIONS / NEW RELEASES
During sales, release periods, Tiffy Specials, VBPen New Releases/Restock Week, and any other sort of promotion period / shopping event we cannot change, add to, or cancel/refund orders once they are placed. Double check your address is correct before you finalize your order. Once you submit your order it is finalized and no changes can be made.
Orders cannot be combined if you place multiple orders during a sale / promotion / New Release period. During these times we get more orders than usual and want to make sure we start fulfilling orders right away.
Sale prices are only valid during the duration of the sale. Sale prices / discounts cannot be applied to past or future orders.
PR or any type of discount codes are disabled on new release days, only redeemed VB Points which turns into a VB Reward code can be used toward your purchase. This code needs to be ready and entered at the time of checkout. We will not accept codes or apply points after your order has been placed.
Max purchase limits are noted in the product listings & apply to all orders, past & present, as long as they are included in the listing. If a purchase limit is ever lifted, that section will be updated or removed from the product listing.
For products that do not have limits listed in the product description, VB Customer Service will reach out to discuss any excessive purchase quantities. Please do not buy VBPens and/or any other VB products with the intent to resell.
General max quantity for all VB ready-to-ship products, to include VBPens & individual VBKit Extra products, will be 3 of the same product per customer / account / household / address, unless stated otherwise in the product listing description.
The quantity limits only apply to the specific product it is listed in. Individual pens are counted as separate quantity from the bundles. So if you buy, for example, 1 bundle of the new release VBPens (which includes 1 Brown Sugar VBPen) + 3 Brown Sugar individual VBPens, that’s fine. As long as none of the products exceed the limits stated in their specific listings. Quantity limits are based on release and inventory levels, so it’s always best to check the listing for each product prior to placing your order.
VBKit reservations/preorders have a max quantity of 1 per customer / account / household / address without prior approval. If you want to reserve more than 1 VBKit for yourself or your household, you'll need to get approval prior to placing your order by contacting us via the VB Customer Service form.
At times, there might be a limit on extra VBKits when the remaining kits go on sale after VBKit reservations have been fulfilled. Please check the listing prior to making your purchase.
If you need special accommodations over the given limit, you must contact us via the VB Customer Service contact form for approval prior to your purchase. Any orders exceeding the purchase limits without prior approval are subject to being cancelled without notice.
Please do not buy VBPens and/or any other VB products with the intent to resell. Do not make multiple accounts under different emails / names to purchase more than the given quantity limits. IF YOU PURCHASE FROM MULTIPLE ACCOUNTS EITHER WITH THE SAME NAME OR ANOTHER NAME, YOUR ORDERS WILL BE CANCELED WITHOUT NOTICE AND COULD RESULT IN TERMINATION OF YOUR ACCOUNT.
Be sure to read the product listings prior to completing your purchase. The photos below show an example of the quantity limit section of the listings.
To access your order history, you must be signed up for a VB account & logged in prior to completing purchases. Be sure to sign in to this account every time you place an order. If you check out as a guest, your order will not be added to your order history. If you signed up for a VB account after making a purchase, your order will not be added to your order history. Orders cannot be transferred from one account to another, this includes accounts created by the same person under different email addresses.
Please Note: a VBKit Reservation is a Preorder. Shipping timeframe estimates are noted in reservation / preorder product listings. Reservations / Preorders cannot be cancelled once a purchase is complete.
Find the VBKit 101 & FAQ here: http://www.villabeautifful.com/vbkitinfo
The mood board & sticker page sneak peek for the monthly VBKits are available in the product listing. Please refer to those & the product description for the VBKit theme.
Absolutely NO cancellations for VBKit reservations / preorders once the kit has been revealed.
Each VBKit reservation / preorder has a section requiring customer initials that states: “Once this order has been placed it cannot be changed or canceled under any circumstances.” Please make sure you are certain that you want to place the order prior to completing your purchase.
VBKit reservations cannot be refunded or returned. Once orders are placed, they cannot be changed (including shipping addresses) or canceled under any circumstances.
Reserved / Preordered VBKits begin shipping around the 25th at the end of each month. Check the product listing for any changes that may arise due to holidays, vacations, global or manufacturer shipping delays, or other events. Please keep in mind that we do pre-print the shipping labels to make the shipping process faster for us especially when shipping so many kits. Check your tracking 2-4 days after you receive your email confirmation. We always try our best to get the kits out in a timely manner. Updates regarding kit shipping status are always found in the original listing of the kit and a VB Newsletter is sent out if there are any issues. Once you have confirmed your kit order, there can be no changes made to your order. Kits will ship on their own (this is stated in the order confirmation before you added the item to your cart)- no combined shipping for the kits unless you've made prior arrangements before ordering.
JAN 2022 UPDATE: Due to a change in our digital system, you now have 30 days from receiving your VB Digitals email to download your digitals. After 30 days the files are taken off the server to make room for new files. Please download the digitals once you receive the email and store them in a drive or cloud storage until you are ready to use them. If you did not receive your digitals email during Kit Week, please:
1) double check all of your Spam/Junk/Promotion inboxes
2) do a keyword search for "VillabeauTIFFul" and "digitals" in your emails
3) and if you still can't locate the email, please contact VB Customer Service ASAP.
Once the files have been removed from the system after 30 days, they cannot be recovered to be sent again. You can find more info on the VBKit digitals on the VBKit 101 page & on this VB Blog: VB Digital Tutorial: Downloading & Designing.
For any VBPen issues, VB Customer Service must be contacted within 30 DAYS of ORDER DELIVERY. After 30 days there is no guarantee for replacements but we will always do our best to accommodate you.
If you receive a defective pen, we will always try our best to replace it but if a VBPen is no longer available in our inventory for a replacement (especially with the older pens) store credit will be issued.
AS-IS / FINAL SALE FOR IMPERFECT PENS
At times we do get some VBPens that don't pass the final round of quality control at the studio. When these imperfect pens do arise and Tiffany feels that they are able to listed, they will be discounted, marked AS-IS / FINAL SALE, & disclosed as IMPERFECT. The imperfection can be anywhere on the pen and depends on each pen. Imperfections can be various things from scratches on the clear barrel, paint issues, small nicks on the metal part of the pen, etc. The price is discounted to reflect the imperfection.
Please review the listing completely to understand the imperfection details. For example, some of the imperfect pens are marked on the bottom, while some are not marked on the bottom - this info will be in the listing. Only new pens + manufacture imperfect pens (ones that are not marked) will receive complimentary ink refills. If you purchased an imperfect VBPen that has been marked, you will NOT receive a complimentary ink refill with your order. Imperfect single VBPens will not be packaged in a clear VBPen box to save on packaging - it should always be in the listings though if the clear boxes won’t be included. By purchasing the listing and adding your initials to the prompts you agree to the terms that are listed in the listing description & listing photos.
USING NON BRANDED VB INK REFILLS
Be cautious when using ink refills not supported by VILLABEAUTIFFUL. Use at your own risk as VILLABEAUTIFFUL LLC or Tiffany Ross are not held responsible if the refill damages your pen in any shape or form. The ink included in the pen and the refills are provided straight to us by manufacturer and is actually custom made to fit the Crystal VBPens. We understand that many of you have specific preferences in color and point sizes, however, the VB branded ink refills are the best for this pen at the moment. Please use this as a fair warning before experimenting with other refills in the market.
ALTERING YOUR VBPENS
Changing VBPen components to create a "new pen" is at your own risk (i.e.: attempting to switch hardware/crystals/etc from one pen to another). This is not recommended as it can result in damage to your VBPens. If a pen is broken, loses pieces, or is damaged in any way due to attempted altering from the original design, VILLABEAUTIFFUL LLC & Tiffany Ross are not held responsible.
We now have a separate page for frequently asked questions & helpful information regarding the VBPens. Please visit this link: VBPEN101
VB REWARD POINTS
During the holiday season, the rewards app we use is temporarily delaying the processing time for referral rewards & points earned. This means it may take a bit longer than usual for shoppers to see an updated points balance or receive referral credits. These delays are only temporary, but all earned points will be updated & reflected in your account once processed. We appreciate your patience & understanding.
Sign-up for a VB account as soon as you start shopping on the website to receive VB Reward Points. Points will not be awarded or transferred from past orders made as a guest or not signing in with your VB Account. More VB Reward information can be found on the VB FAQ page.
To access the VB Rewards section, look for the icon labeled “VB REWARDS” at the bottom left corner of the home screen on the Shop VillabeauTIFFul website. On mobile devices, it will be a circle with a shopping bag icon.
In order to earn VB Reward Points, you must have signed up for a VB account, confirmed your account & VB Rewards membership, & be signed into your VB account prior to completing your order. Be sure to sign in to this account every time you place an order.
You can only receive points on current purchases, points cannot be added for past orders. If you check out as a guest, you will not earn points for your purchase. If you signed up for a VB Rewards account after making a purchase, you will not be awarded those points. No discounts or codes will be applied to orders after they are placed and points cannot be transferred from one account to another, this includes accounts created by the same person under different email addresses.
For any other questions, please get in touch with us here.
Website photos, digitals, and anything with VillabeauTIFFul logo is prohibited to sell and/or distribute.