Shipping |Store Policy | Returns
SHIPPING & STORE POLICY
Order processing is between 3-7 business days at most. Holidays, new product launches, pen releases (restock / new release week) promotions (sales/discount codes/Tiffy Specials) and kit week can take a little longer from 7-14 BUSINESS DAYS NO WEEKENDS. Please be patient during these times as we get more orders than usual. We try our best to get your orders to you in a timely manner and want you to have your VB products will be sent a tracking number once your order has been shipped.
We do ship all over the world. You will receive a shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and enter your shipping information. The rate will be calculated before you confirm your order. International shipping is expensive for us and we do try to our best to keep them at a low cost for you. At times, the shipping rate may be inaccurate and will cost more from what was given to you at checkout. If this is an issue an email will be sent you to in regards to your order to pay for the extra shipping. We are not responsible for taxes or custom fees that you acquire within your country. Please do not contact us in regards to changing the information on the customs form. It is against the law to provide information that is not accurate on the parcel.
Please check your shipping address before completely checking out to make sure it's current. VillabeauTIFFul is not responsible for orders that get delivered to wrong or older addresses.
Preorders for kits cannot be refunded or returned. Once orders are placed they cannot be changed (including shipping addresses) or canceled under any circumstances.
Preordered VB Kits will receive shipping notifications with tracking noted in the listing. Check the monthly kit listing before contacting. Once you have confirmed your kit order there can be no changes made. Kits will ship on its own (this is stated in the order confirmation before you added the item to your cart)- no combined shipping for the kits unless you've made prior arrangements before ordering.
Tiffy Thursdays, VB Happy Hour, new VB Pen Releases/Restocks
During Tiffy Thursdays, VB Happy Hour, new VB Pen Releases/Restocks Week, and any sort of promotion period/ shopping event we cannot change add to or cancel/refund orders once they are placed. Double check your address before you finalize your order. Once you submit your order it is finalized and no changes can be made. We will also not combine orders if you place multiple orders on the same day. During these times we get more orders than usual and want to make sure we start fulfilling orders right away.
PR or any type of discount codes are disabled on new release days only redeemed VB Points which turns into a VB Reward code can be used toward your purchase. This code needs to be ready and entered at the time of checkout. We will not accept codes after your order has been placed.
Please limit the quantities you purchase to 3 pens of the same color/type/design unless it is stated in the individual listing. This is PER CUSTOMER not per order. Your order will be canceled if it exceeds the maximum amount for one pen especially on new release days. For instance you can only purchase 3 Midnight Rose VBPens under one customer. If you need a larger amount contact VB Customer Service. Do not buy pens to resell.
If you believe your product is defected or damaged once you received it please contact customer service right away within 30 days of receiving your product. Pictures and detailed explanation would be extremely helpful.
AS-IS / FINAL SALE FOR IMPERFECT PENS
At times we do get some VBPens that don't pass the final round of quality control at the studio. When these pens do arise and Tiffany feels that it's still worth to release the pen it will be discounted and marked AS-IS / FINAL SALE. The imperfection can be anywhere on the pen and depends on each pen. Some of very small and minor others are very noticeable such as the paint on the top of the caps. If you do purchase an AS-IS / FINAL SALE VBPen you agree that you fine with whatever imperfection/flaw is on the pen. The listing will say imperfect pen so please purchase if you are ok getting a pen like this.
USING NON BRANDED VB INK REFILLS
Be cautious when using ink refills not supported by VILLABEAUTIFFUL. Use at your own risk as VILLABEAUTIFFUL LLC or Tiffany Ross are not held responsible if the refill damages your pen in any shape or form. The ink included in the pen and the refills are provided straight to us by manufacturer and is actually custom made to fit the Crystal VBPens. We understand that many of you have specific preferences in color and point sizes, however, the VB branded ink refills are the best for this pen at the moment. Please use this as a fair warning before experimenting with other refills in the market.
VB Kits, supplies, and other merchandise are non-returnable and non-exchangeable. It is a final sale once you hit submit. If a sticker sheet is not cut properly, a product is defective or other circumstances that were manufacturer error we will replace (of equal or lesser value) within 30 days of receiving the product. Please contact us to start the exchange process. For U.S. orders postage will be paid for to return the defective or wrong product.
LOST, STOLEN OR NOT DELIVERED PACKAGES
VILLABEAUTIFFUL is not responsible for packages that are lost/stolen, tampered with or marked as delivered once it leaves the studio. If your package is lost/stolen, tampered with or marked delivered and you have not received it please contact your local postal carrier and USPS. We are also not responsible for wrong address- please double check your shipping address before checking out.
Sign-up for an account as soon as you start shopping on the website to receive VBPoints. Points will not be awarded from past orders made as a guest or not signing in with your VB Account.
We now have a separate page for frequently asked questions regarding the VBPens. Please visit this link: VBPEN101
VBKIT INFO PAGE
A separate page for all the FAQ regarding VBKits can be be found at this link: VBKITS INFO
For any other question please get in touch with us here.