FREQUENTLY ASKED QUESTIONS

All orders will be shipped from VillabeauTIFFul HQ in Seattle, WA via USPS (United States Postal Service). 

USPS is the only postal service we use to ship packages. Please be mindful that once your order is picked up and not in our possession we are unable to provide any additional info other than what is stated on the USPS tracking website. This can include unforeseen delays and interruptions within the postal service that villabeauTIFFul is not responsible for. Please contact USPS directly for information on your tracking status or any issues/inquiries regarding postal service and package delivery.

Yes, we do! We want everyone all over the world to be able to have VB products. If you don't see your country in the list of countries at checkout, please reach out to customer service. 

You will receive a shipping cost once you checkout. To determine your shipping rate for your specific country please add all of your items to your cart and enter your shipping information. 

UK VAT UPDATE

Due to changes in the VAT treatment of overseas goods, VillabeauTIFFul unfortunately had to put a hold on shipping to the UK until further notice.

This policy change took effect on December 15th, 2020. Any orders placed after 12/15/2020 with a UK shipping address will be cancelled. The UK has been removed from our list of shipping destinations for the time being. Once we get the approval to ship to the UK again, we will continue service. 

EU VAT UPDATE

Beginning July 1st, 2021 we will suspend shipping to the EU (European Union) due to the updated customs / VAT requirements. Any orders placed on or after 07/01/21 with an EU shipping address will be cancelled. Once we get the approval to ship to the EU again, we will continue service.

Regular order processing is between 3-7 business days. Shipping windows for new releases, holidays, new product launches, promotions (such as sales or Tiffy Specials/Tiffy Tuesday), and Kit Week are extended to 7-14 business days (no weekends). We appreciate your patience during these times as we get more orders than usual. VBKit preorders have specific shipping windows that are always noted in the original product listings.

Please check the shipping windows stated above and in the product listings prior to emailing VB Customer Service regarding shipping times. You will be emailed a tracking number once your order has been shipped. Please allow 24-72 hours for your tracking number to update.

The VB Studio doesn't have postal pick ups Friday through Sunday so any orders processed after Thursday's postal pick up begin shipping the following Monday in the order they are received.

Yes, your rewards code can be used on a VBKit.

VBKits aren't on a subscription plan and you won't be automatically billed every month. They are available by reservations which open on the 1st of each month & will be available until the 15th of each month, or until the allotted number of reservations has sold out - whichever comes first.