My Cart

Close

FREQUENTLY ASKED QUESTIONS

GENERAL FAQ

QUESTIONS

Do you offer wholesale orders?

Can I contact you via FB Messenger or IG DM?

I'm a Youtuber/Blogger and would like to review/feature your products.

Can I come and visit VB Studio? Is there a retail location in Seattle?

Are there any VB events happening?

How can I keep up with all the release dates?

What do I do if I have an issue with my order?

Why does my product not look like the color on the listing?

ORDERING

Can I cancel my VBKit reservation?

Do you have any discount codes?

Are there order limits for the VBPens?

Can I request specific VB sticker samplers or mailer cards with my order?

SHIPPING

How will I be receiving my order and where will it be sent from?

Do you offer will call / or can I pick up my order?

Do you ship internationally?

How long can I expect it to take for my order to ship?

Why isn't my tracking updating?

VB REWARDS

I placed an order under a different email address or account can you add it to my account?

Where do I find the Rewards section?

Where do I find my redeemed code?

Where do I enter my redeemed code for the discount?

Can I get my points back after redeeming if I change my mind?

Can I combine multiple rewards for a larger discount?

Can I get VB Rewards on past purchases?

Do VB Rewards roll over if I don't use them all in one purchase?

Can I use VB Rewards towards VBKits?

VBKITS

ALL ABOUT THE KITS

Is the kit a subscription?

When do VBKit reservations start?

How do I reserve a VBKit?

How long are VBKit reservations available?

I forgot to reserve a VBKit. Can I still get one?

What is the price of the kit?

What's in a kit?

Can I see what's in a kit before I reserve?

When is kit/reveal week?

Can I combine shipping with a kit?

When will my kit ship?

Are extra kits or products available after a kit has sold out?

When VBKit extras are released, do I need to purchase full kits separate from individual items?

Can I just buy the Kit Pen?

Does a pouch come with every kit?

I need to change the address for my kit. How can I do this?

What if I have an issue with an item from my kit?

What if I'm missing a product from my kit?

How can I find ideas for ways to use my kits?

KIT DIGITALS

When will the digitals be sent out?

Can I just buy the digitals?

How do I download/use the digitals?

I purchased the kit after reservations do I still get the digitals?

How long do I have access to the digital downloads?

VBPens

VBPEN General FAQ

Is there a way to track my VBPen collection and wishlist?

Why are the lengths of some of my VBPen tips inconsistent?

What if I have an issue with my VBPen?

New Release Questions

Is there a limit on how many VBPens I can purchase?

Can I use VB Rewards on New Release Day?

SIGN UP FOR THE VB NEWSLETTER

GET THE LATEST INFO ON NEW RELEASES, KIT PREORDERS, SPECIAL STORE EVENTS AND SHOP NEWS