There have been a lot of emails to VB Customer Service & posts in the VillabeauTIFFul Community Facebook group regarding shipping inquiries & tracking delays, so we wanted to compile all the information we have here so it's easily accessible for all. Please review this post & check out the links at the bottom for more information.
VBKit preorders have specific shipping windows that are always available in the original product listings. You can also check the VB Calendar, where it shows when Kit Week will start each month.
Please check there prior to emailing VB Customer Service about when your orders will ship. Thank you!
Order processing is between 7-14 business days, no weekends, for:
New releases / restock week
New product launches
Promotions (sales, Tiffy Specials)
Regular order processing is between 3-7 business days.
You will be sent a tracking number once your order has been shipped. Please allow 24 - 72 hours for your tracking number to update.
The VB Studio doesn't have postal pick ups Friday through Sunday so any orders processed after Thursday's postal pick up begin shipping the following Monday.
CAN YOU TELL ME WHEN MY TRACKING WILL UPDATE?
Once a package has been accepted by the USPS, we don't have access to any additional information aside from the tracking info that is available on their website.
Some packages are arriving after 6+ weeks without any tracking updates aside from “in transit.” Some packages are being marked as "Delivered" & showing up days later.
If you are worried about a package being lost, please contact your local post office/postal worker, USPS Customer Service, and/or fill out a Missing Mail form on their website.
Please check the USPS Service Alert page for updates regarding any delays they are experiencing due to COVID-19, seasonal rushes, & any other issues.
WHAT ABOUT INTERNATIONAL SHIPPING?
VB ships all over the world. For international shipping cost information, please review the VB Store Policy.
International shipping is taking longer than usual - some packages aren't arriving for up to 2 months. The USPS has temporarily suspended international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. You can find a list of these destinations on the USPS International Service Alerts page.
Due to changes in the VAT treatment of overseas goods, beginning December 15th, 2020 VillabeauTIFFul unfortunately had to put a hold on shipping to the UK until further notice. The UK has been removed from our list of shipping destinations for the time being. Once we get the approval to ship to the UK again, we will continue service.
Please reach out to VB Customer Service prior to placing your order if you have any additional questions.