There have been a lot of emails to VB Customer Service & posts in the VillabeauTIFFul Community Facebook group regarding shipping & tracking delays, so we wanted to compile the information we have so it's easily accessible for all.
WHEN WILL MY ORDER SHIP?
Shipping windows are listed in the VB Store Policy & in most individual listings in the shop. Please check there prior to emailing VB Customer Service about when your order will ship.
Order processing is between 7-14 business days for:
New release / restock week
New product launches
Promotions (sales, Tiffy Specials)
CAN YOU TELL ME WHEN MY TRACKING WILL UPDATE?
Once a package has been accepted by the USPS, we are no longer in control of it & unfortunately don't have access to any additional information aside from the tracking info that is available on their website. Please check the USPS Service Alert page for updates regarding the delays they are experiencing due to COVID-19 & any other issues.
Some packages are arriving after 6+ weeks without tracking updates aside from “in transit.” If you are worried about a package being lost, you can contact the USPS via their service number or fill out a Missing Mail form on their website.
WHAT ABOUT INTERNATIONAL SHIPPING?
VB ships all over the world. For international shipping cost information, please review the VB Store Policy.
International shipping is taking longer than usual - some packages aren't arriving for up to 2 months. The USPS has temporarily suspended international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. You can find a list of these destinations on the USPS International Service Alerts page.
Please reach out to VB Customer Service prior to placing your order if you have any additional questions.