There have been a lot of emails to VB Customer Service & posts in the VillabeauTIFFul Community Facebook group regarding shipping inquiries, tracking delays, & delivery issues, so we wanted to compile all the information we have here so it's easily accessible for all. Please review this post & check out the links at the bottom for more information.
JAN 2022 UPDATE: Thank you so much for shopping with VillabeauTIFFul! We’ve been receiving more orders than usual lately & our team is hard at work on order fulfillment. Our shipping timeframe has been updated to reflect the time needed for the VB Team to process these orders.
Regular shipping windows will be 4-10 businessdays.
Release days of any kind will have shipping windows of 7-14 businessdays.
Please note: this excludes all weekends & holidays. Thank you for your understanding! The VB Team always does our very best to fulfill each and every order in a timely manner.
If there was a release, special shopping promotion, sale, etc, the shipping queue does become longer and may increase shipping times for orders placed in the following days as the team works to fulfill the increased amount of orders that come through. You can view VB release dates (both past & upcoming) on the VB Calendar HERE.
WHEN WILL MY ORDER SHIP?
Shipping windows are listed in the VB Store Policy. You will receive an email notification once your order has shipped & you can also view your order status on the VB Account / Order History page in the shop.
You will be sent a tracking number once your order has been shipped. Please allow 24 - 72 hours for your tracking number to update.
The VB Studio doesn't have postal pick ups Friday through Sunday so any orders processed after Thursday's postal pick up begin shipping the following Monday.
VBKit reservations can be expected to ship out around the 25th at the end of each month. VBKit reservation shipping info is always noted in the product listings. You can also check the VB Calendar, where it shows when Kit Week will start each month. Please check there prior to emailing VB Customer Service about when your VBKit reservation will ship. If a kit is delayed for any reason, a VB Newsletter will be sent out with that information.
Order processing is between 7-14 business days, no weekends, for:
New releases / restock week
New product launches
Promotions (sales, Tiffy Specials)
Regular order processing is between 3-7 business days.
CAN YOU TELL ME WHEN MY TRACKING WILL UPDATE?
Once a package has been accepted by the USPS, we don't have access to any additional information aside from the tracking info that is available on their website.
Some packages are arriving without any tracking updates aside from “in transit" while other packages are being marked as "Delivered" & then showing up a few days later.
If you are worried about a package being lost or misdelivered, please first contact your local post office/postal worker or USPS Customer Service, and fill out a Missing Mail form on their website. If there is no movement on the USPS tracking website, please wait 3-4 weeks from the date the package was shipped before contacting VB Customer Service.
Check the USPS Service Alert page for updates regarding any delays they are experiencing due to COVID-19, seasonal rushes, & any other issues.
WHAT IF I HAVE DELIVERY ISSUES?
VillabeauTIFFul is not responsible for packages that are stolen from your property, damaged, tampered with, or marked as delivered once they have been accepted by USPS. It is the buyer's responsibility to contact USPS to resolve these issues and file a claim with the postal service. At times, a package may be marked as delivered but was misdelivered. Please wait 1-2 business days to see if your package does show up. If not, you will need to contact USPS directly.
For Priority packages with insurance, you can file a claim HERE. For First Class packages, you can file a Missing Mail Search HERE. You can find the USPS contact information HERE for all other inquiries & issues.
WHAT ABOUT INTERNATIONAL SHIPPING?
VB ships all over the world. When you go to check out in the shop, a list of countries where we currently offer shipping will be available for you to choose from.
For international shipping cost information, please review the VB Store Policy.
International shipping is taking longer than usual - some packages aren't arriving for up to 2 months or longer. The USPS has temporarily suspended international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. You can find a list of these destinations on the USPS International Service Alerts page.
UK VAT UPDATE Due to changes in the VAT treatment of overseas goods, VillabeauTIFFul unfortunately had to put a hold on shipping to the UK until further notice. This policy change took effect on December 15th, 2020. Any orders placed after 12/15/2020 with a UK shipping address will be cancelled. The UK has been removed from our list of shipping destinations for the time being. Once we get the approval to ship to the UK again, we will continue service.
EU VAT UPDATE Effective July 1st, 2021 we suspended shipping to the EU (European Union) due to the updated customs / VAT requirements. Any orders placed on or after 07/01/21 with an EU shipping address will be cancelled. Once we get the approval to ship to the EU again, we will continue service.
Please reach out to VB Customer Service prior to placing your order if you have any additional questions.